ScoutGuard SG580 Support

Model: SG580M FAQ

Features and Description

SG580M Support & FAQ's

What is GSM?

GSM (Global System for Mobile Communications) is the most popular standard for celluar systems in the world. GSM networks use SIM Card technology for voice and data applications.

What is MMS?

MMS is the capability to send picture messages to a phone, email, or both at the same time.

Which US providers provide GSM & MMS services?

U.S. cell providers who provide these services with SIM cards are ATT & T-Mobile currently. Verizon does not use SIM cards and will not work with this model.

How do I get a SIM Card?

SIM Card Options:
1. Buy a SIM Card on ebay for less than $5 or at an ATT store for $25. Once purchased, you will need to contact ATT or stop into a store to activate the card. ATT will assign you a phone number to the card, then you need pick a service plan below.
2. The software in the SG580M wireless trail camera has been updated, so we no longer recommend that you buy a Go Phone for the use of that SIM card. It will not work in the SG580M anymore. We recommend that you go the company store of AT&T or T-Mobile and ask for a basic prepaid plan with unlimited MMS (texting). At the AT&T store and on the website, it is labeled as a GoPhone Prepaid plan, but this SIM card WILL work in your camera. The plan is about $25 a month. Make sure they activate your SIM card at the store.

AT&T has another prepaid plan called Text Messages Nationwide. It's 20ยข per text message.

OR BUY A PACKAGE! You can buy an Unlimited Messaging Package for $19.99 a month. Or you can buy 1000 text messages for $9.99 a month. Make sure they activate your SIM card at the store.

T-Mobile has a monthly prepaid plan of Unlimited Text and 10 cents a minute/talk for $15 a month. You never pay 10 cents a minute for talk because the SIM card is only used to send texts (your pictures).

What is the filter that moves in front of the lens sometimes?

The red O-ring in front of the lens is an IR-filter, it's designed to move around depending on your shooting time. When the cam is powered up, the lens will move into position. When power is shut off, it relaxes. For daytime shooting, the filter will be in front of the lens to filter off the IR light which shall interfere your image otherwise (all commercial digital cameras have such a filter fixed in front of the lens); for nighttime shooting, the IR filter will be moved away from the lens to allow IR light pass through to give you the B&W pictures.

Frequently Asked Questions

1. I am so confused with the settings on SG580M, could you please clarify?

SG580M use the SIM card and requires some parameter to be set up correctly in order to make it work.

You can either change the settings via remote or you can edit the profile.ini file on SD card which is the best way to do so. Please enter your phone number with no dashes (EX: 5551234567)

T-Mobile Settings

; for SG550M MMS application
[MMS Setting]
URL=http://216.155.174.84/servlets/mms
APN=wap.voicestream.com
IP=216.155.165.050
Port=8080
Account=
Password=
[Address]
PhoneNum1=
PhoneNum2=
PhoneNum3=
PhoneNum4=
Email1=
Email2=
Email3=
Email4=

AT&T Settings

; for SG580M MMS application
[MMS Setting]
URL=http://mmsc.cingular.com
APN=wap.cingular
IP=066.209.11.32
Port=80
Account=wap@cingulargprs.com
Password=CINGULAR1
[Address]
PhoneNum1=
PhoneNum2=
PhoneNum3=
PhoneNum4=
Email1=
Email2=
Email3=
Email4=

2. I put the SIM card in my camera and I can see the singal bar but also see the sim card icon with a x inside. What should I do?

It may be the SKU number the carrier give to you for your SIM card is not correct. You can call your carrier and ask them to change the SKU for your SIM card. For example, in Atlanta, GA area with AT&T network, you should have MN21 SKU associate with your SIM card.

3. Will this camera work with any wireless network/carrier?

NO, It does not support CDMA or Non-Sim card network. Also, even with the SIM card carrier, the SIM card size need to be the standard size (15mm by 25 mm), micro SIM card (12mm by 15 mm) for Iphone 4 or Ipad will not work.

4. How do I copy the Profile.ini file to the SD card?

First, format the SD card in the camera.
Then take out the SD card and put it in the computer.
A window will open and show an MMS file.
Double click on the file.
It should open and you will see a profile.
Copy the profile that was sent to you in an email or use the one provided on our website.
Copy the profile and then paste it over the MMS file you just opened.
You should now have the correct profile on the SD card.
You should type in your phone number(s) and/or email address(es) at this time.
Save the new profile to the SD card.
Close the SD card window.
Place the SD card in the camera.
Now, double check to make sure the profile was entered correctly.
Go to the "MMS Set" setting in your camera.
Look at the profile in the camera and make sure it matches exactly to the profile emailed to you.
If something has changed in the profile, make the changes in the camera.

Make sure the MMS Mode is set to "Instant". Camera Mode needs to say "Photo".

5. Is there a easy way to change the parameters?

Yes, you can change the MMS setting by edit the PROFILE.INI file on your computer.

6. In MMS setting, do I have to fill the Account and Password field?

NO, you don't have to. Only some telecom operators need to set account and password to launch MMS.

7. I have all the settings correct. The camera will show sending, but I am not receiving anything.

Please turn on the password protection on your camera and try again. The default factory password is 0000.

8. I'm getting an error code response while trying to send.

Error 3941 - Error message for APN

Error 85 - Need to check IP and PORT

Error 3933 - URL error

9. How do you manually send a photo?

Go to the MMS Mode setting in the Menu.
Change the MMS Mode to Manual.
Press the Menu button to go back to the 1st screen.
Click OK.
Make sure you have a photo on the SD card. If there is a photo on the SD card, it will appear.
Click on Menu Click OK
It will search for a network signal.
When it says "Normal Signal", the camera will start sending the photo.
It goes through a 10 step process.
If it is sent successfully, the screen will say "sent successfully". Look in your email or on your phone to see if the photo was received.

International Settings:

[ VODAFONE ]
; for SG550M MMS application
[MMS Setting]
URL=pxt.vodafone.net.au/pxtsend
APN=live.vodafone.com
IP=10.202.2.60
Port=8080

[ TELSTRA ]
; for SG550M MMS application
[MMS Setting]
URL=mmsc.telstra.com:8002
APN= telstra.mms
IP= 10.1.1.181
Port=80

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