RageCams products are shipped worldwide via US Priority, Parcel, Express mail or UPS by request. Actual rates are determined by the the total weight of your items and destination. International shipments are also charged an additional 3% which will be added to the final charge, which is calculated to the order total. RageCams is not responsible for lost or stolen packages. Insurance on all packages is optional at an additional charge and must be requested by the customer at the time of ordering. All orders usually go out the same or next day unless the item is out of stock or on backorder. Parts damaged in shipment are the responsibility of RageCams, and a claim will be filed. If your ordered product(s), are damaged during shipment, you must contact us so we can file a claim within 48 hours. Packages damaged in shipment must be saved along with packing material until carrier can inspect the package.
Warranty claims, product returns, and/or incorrect orders or shipments, must be addressed as follows: Opening or installing a product from RageCams, you agree to terms and conditions of warranties and policies of RageCams. RageCams must be notified within 24 hours of receipt of shipment, and prior to installation, of any damages or discrepancies to your shipment. Products will not be accepted for returns after installation, except for warranty issues as stated in our LIMITED WARRANTY. You must have a proof of purchase and be the original purchaser. You MUST contact RageCams for a (RMA), Return Merchandise Authorization, number to return any products. To receive return authorization, email: returns@RageCams.com and you will be contacted within 24-48 hours. Once approved, you will be issued an RMA number. All returns must be packaged carefully with the RMA clearly marked on outside of package. Our quality department will determine approval/disapproval after close inspection of returned part(s). Customer is liable for product damaged in shipping due to inadequate packaging. RageCams is not responsible for freight charges on returns. Shipment will be rejected if sent freight collected or approved warranted items will be replaced immediately with the same merchandise, or similar item of our choice. Items returned that were abused will have to be approved by our warranty department for exchange. If we no longer carry the item that was returned due to a manufacturer defect, we will send a working comparable new or refurbished item of our choice. Shipping is always non-refundable. All returns for refunds must be requested within 7 days of the actual shipping date. Returns for merchandise store credit will be allowed for up to 30 days of the shipment date, once approved by RageCams. Special order items and memory cards including: SD cards, Micro SD cards, CF cards and hard drives are non refundable and will only be exchanged if the item is defective. Purchases made directly from ebay or amazon stores will require a positive feedback by the customers if everything by RageCams was attempted before the return/exchange occurred.
All returns for refund are subject to a minimum 15% restocking fee. Items purchased with free shipping are subject to a minimum 20% restocking fee or 15% plus the actual cost of shipping, whichever is lowest. Items returned that were used and or abused will have to be approved by our returns department for exchange and a 15%-100% restocking fee could be assessed if the product can not be restocked as brand new. No restocking fee applies on exchanges or store credit if the merchandise has not been used. These fees apply unless the item is defective or damaged, you receive the wrong item, or the fee is prohibited by law.
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).
Opening or installing a product from RageCams, you agree to terms and conditions of warranties and policies of RageCams. All equipment and electronics carry a 6 month replacement warranty from date of purchase, unless otherwise noted, against defects in workmanship and materials. If within 6 months, we determine that your item is a manufacturers defect, we will replace that unit for you. To cover the cost of shipping and handling for repair and return, we require a payment of $25 to cover the costs of shipping the unit to the manufacturer and then back to you. You can purchase an extended warranty on all of our products by contacting us directly. RageCams is not responsible for improper installation, modification, power spikes, misuse of products, or corrosion, due to improper care. RageCams is also not responsible for damages resulting from normal every day wear and tear, which will be at the sole discretion of RageCams. Any attempt to open or repair any electronic device, camera, or DVR, without first contacting RageCams will VOID all warranties noted above. Approved warrantied items will be replaced immediately with the same merchandise, or similar item of our choice. Purchaser assumes all liability for using these products in compliance with all applicable state and federal laws regarding surreptitious audio and or video recording or monitoring.